Having Trouble?
If you’re calling between 8 am – 12 pm or 1 pm – 5 pm, Monday through Friday, your call will always be answered by a live SST customer service representative.
After hours Support
If calling after business hours, you will be connected to our after-hours message line. In general, troubles left on the message line will be handled as shown below. A cable cut, fiber cut, major storm or natural disaster may prevent SST from handling troubles as scheduled.SST makes every effort to promptly handle troubles.
After 5 pm Monday – Friday
Trouble will be handled following business day.
Between 5 pm Friday & noon Saturday
Trouble will be handled Saturday.
Between noon Saturday & 8 am Monday
Trouble will be handled Monday.
Priority Internet Maintenance Plan Customers
Your extended weekend coverage hours provide that troubles called in before 5 pm Saturday or 5 pm Sunday will be handled the day you called in. For additional information on priority internet maintenance plans, click the button below.
Priority Internet Maintenance Plan Customers
Your extended weekend coverage hours provide that troubles called in before 5 pm Saturday or 5 pm Sunday will be handled the day you called in. For additional information on priority internet maintenance plans, click the button below.
Trusted for over 75 Years
1 (800) 722-3450
Trusted for over 75 Years