Terms and Conditions
The following Terms and Conditions govern all use of software or services distributed by Salina-Spavinaw Telephone Co. (SSTelco). SSTelco reserves the right to modify these Terms and Conditions from time to time. Continued use of said software or services from and after the date of any revision shall be deemed full and complete acceptance of all Terms and Conditions and applicable fees and all changes and/or modifications thereto.
Internet service is provided by SSTelco for the use and enjoyment of authorized users (hereinafter “User”) only. Said services may be used for lawful purposes only.
SSTelco reserves the right to change fees for services and add or delete services at any time. Payment by User for subscribed services shall be made monthly in advance. Cancellation of service prior to end of initial 6-month contract will result in early termination fees. SSTelco’s service is limited to authorized User only, is non-transferable and may not be re-sold. The Login ID, Password and E-mail address are assigned exclusively to User. Providing User’s Login ID and/or Password to unauthorized persons is a violation of these Terms and Conditions.
SSTelco assumes no responsibility for access to User’s account by unauthorized persons. SSTelco does not warrant that its service will be uninterrupted or error free nor does it warrant that any information, software or other accessible material is free of viruses, corruptions or other harmful components. SSTelco, its employees, its affiliates and its contractors shall be held harmless for any lost profits or direct, indirect, incidental, special, punitive or consequential damages resulting from reliance upon the use of SSTelco’s software or SSTelco’s services.
User agrees to abide by SSTelco’s Acceptable Use Policy under which User understands that transfer, reproduction, distribution or re-distribution of information, software or other material protected by copyright or other proprietary right, without obtaining permission of the copyright owner or holder, is prohibited. User understands that the Internet contains unedited materials, some of which may be considered offensive to User. User accesses such materials at User’s own risk. SSTelco neither exerts control over nor assumes any responsibility for User’s access to any such materials.
SSTelco acknowledges User’s privacy with respect to electronic-mail (E-mail) transmissions. User acknowledges, however, that SSTelco retains the right both to monitor its services electronically from time to time to assure compliance with these Terms and Conditions and to disclose any information necessary to comply with any law or regulation.
This agreement is subject and subordinate to all Rules and Regulations of any and all applicable governmental regulatory authorities. In the event User violates these Terms and Conditions, SSTelco reserves the right to suspend or discontinue access to all or part of its service, without notice.
Acceptable Use Policy
User is not allowed to run a public server on this connection.
Any use of SSTelco resources that disrupts normal use of the system by other users is deemed to be unacceptable. Such unacceptable uses include, but are not limited to:
- Using SSTelco services for illegal purposes.
- Using SSTelco services to transmit threatening, obscene or harassing materials.
- Using SSTelco services to interfere with or to disrupt network use, services or equipment. Disruptions include, but are not limited to: distribution of unsolicited advertising, propagation of computer viruses or worms, and using the network to make unauthorized entry to any other machine accessible via the network.
- Using SSTelco services to post a single article or advertisement to more than ten (10) Usenet or other newsgroups, forums, e-mail mailing lists or other similar group or lists; to post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list; or to send unsolicited mass e-mailings to more than twenty-five (25) email users, if such unsolicited e-mailings provoke complaints from recipients.
- Using SSTelco services to transmit any material in violation of any U.S., state, or local regulation which may include but is not limited to copyrighted material, threatening, obscene, libelous, or defamatory material, or material protected by trade secret.
Actual data transfer or throughput speed may be lower than connection speeds due to Internet congestion, server or router speeds, protocol overheads, or other factors that cannot be controlled by SSTelco. Listed connection speeds are speeds attainable between the user’s access equipment and SSTelco’s DSLAMs. Customers are responsible for the security of their own systems. SSTelco will not be held responsible for any breach of a user’s system security or losses of any kind resulting from such security breaches. This includes any data intercepted in transit on our network or the Internet.
Customer Agreements, Policies & Service Disclosures
for Salina Spavinaw Telephone Co., Inc.
The FCC requires that Salina Spavinaw Telephone Co., Inc.(SST) and all providers of Broadband Internet Access services (or “BIAS”) disclose certain information regarding their Internet services. SST strives to provide its customers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs.
In accordance with these rules, this disclosure provides information about three aspects of SST’s residential and business broadband Internet Access Services:
- The network management practices we use to manage our broadband network;
- Key performance characteristics of our residential and business broadband services;
- Certain commercial terms that apply to these services.
The disclosure below explains the performance characteristics, commercial terms and network practices for the Broadband Internet Access Services provided by SST.
For further information regarding the services offered by SST in your area and the terms and conditions of SST’s policies, please visit our website at http://www.sstelco.com or call us at (800) 722-3450.
Overview of Network Management Practices
The topics below provide a general overview of SST’s network practices.
SST manages its network with one goal: To deliver the best possible broadband Internet experience to all of its customers. To further this effort, SST uses network management practices that are consistent with industry standards, using various tools and techniques to manage its network and deliver its service and ensure compliance with the strictest tolerances. The Congestion Management System helps ensure that all customers have a fair share of access to the network.
Affiliate and Paid Prioritization
SST provides its customers with full access to all the lawful content, services and applications that the Internet has to offer. SST does not block or rate-control specific protocols, except to prevent malicious attacks and identity theft. Also, SST does not practice Paid Prioritization, which includes techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise. Finally, SST does not favor certain applications or classes of applications above others.
Network Security Measures
SST actively seeks to address the threats posed by harmful and unwanted traffic and reserves the right to protect the security and integrity of its network and its customers by any lawful means deemed necessary. Malicious software (often referred to as “malware”), such as viruses, worms, spyware and distributed denial of service (“DDoS”) attacks, can not only adversely affect the network, but also can result in harm to customers’ computers and the quality of service they receive, compromise their data and harm third parties and advertisers as well. SST employs a number of practices to help prevent unwanted disruptions and harmful traffic communications, such as spam and protect the security of SST’s customers and network.
Application Specific Behavior – Device Attachment Rules
SST does not use any network management practices that are specific to any application. SST does not discriminate against or otherwise prevent users of its Internet service from sending and receiving the lawful content of their choice; running lawful applications and using lawful services and devices of their choice as long as the devices do not harm the network or the provision of broadband Internet access services, facilitate theft of service, or harm other users of the service. Similarly, SST reserves the right to employ network management practices to prevent certain harmful or illegal activity, such as the distribution of viruses or other malicious code or the transfer of child pornography or other unlawful content.
SST offers residential and commercial customers their choice of a variety of packages or “tiers” of broadband Internet access service, each of which offers different maximum and average upload and download speeds, features and prices, allowing customers to select an option that is best suited for their online activities. The features, branding, pricing and other commercial terms of our service offerings can also be found on our website at www.sstelco.com.
Data Usage Allowances
SST does not currently implement a usage allowance maximum. All broadband customers have unlimited usage allowance.
SST does not block or prevent end user access to lawful content, applications, service, or non-harmful devices as part of its current network congestion management technique.
Bandwidth throttling is a purposeful slowing of available bandwidth. In other words, it’s an intentional lowering of the “speed” that’s typically available over an Internet connection. SST does not practice any “throttling” techniques over it’s Internet bandwidth.
SST provides Internet services via fiber optic, wired and/or fixed wireless service using the network that SST owns and manages. We provide a variety of Internet service offerings to residential and small business customers. The devices/equipment that the Subscriber needs will be provided at a cost which varies depending upon the type of device/equipment and the term of the Customer Agreement.
SST currently offers multiple tiers of broadband Internet access service, each at various monthly rates. The chart below shows speeds we offer to our customers:
Network latency is an expression of how much time it takes for a packet of data to get from one designated point to another. In some environments, latency is measured by sending a packet that is returned to the sender; the round-trip time is considered the latency. SST prides itself in delivering the best in customer Internet experience, having latency times in the range of 4ms to 16ms.
SST values the privacy of our Internet service customers and follows procedures to ensure that the information we collect is lawfully protected. As indicated above, in order to manage our network performance, ensure that our network runs smoothly and deny malicious traffic to make our network safer, SST inspects and analyzes all network traffic running on our system. SST adheres to the strictest rules and regulations concerning CPNI disclosures and we do not collect, store or use traffic information to profile our customers in order to sell additional services to them or for similar non-network management purposes. All our employees are educated in the CPNI regulations and when to apply them.
SST is always here to help you, our customer. If you have any questions, complaints or requests for additional information about SST’s Broadband Internet Access Services or regarding any of the information set forth above, please contact our customer service representative at (800) 722-3450 or visit us at: http://www.sstelco.com.
The FCC has established procedure for addressing informal and formal complaints regarding broadband service. For information concerning these formal and informal complaint procedures, please refer to the FCC’s website at http://www.fcc.gov/guides/getting-broadband