Call SST at 800.722.3450 for assistance. Lifeline is a government assistance program established in 1985 to make phone service more affordable for low-income Americans. The Lifeline credit reduces monthly costs and can now be applied to either telephone service or internet service. One person per household may use the Lifeline credit. Multiple Lifeline credits per household are not allowed. Service is non-transferable.
Lifeline Now Overseen by Federal Agency
Customers receiving Lifeline benefits must now verify their continued eligibility for the service through the Universal Service Administration Co. (USAC) rather than through SST.
Lifeline customers will receive a letter from USAC several months prior to their annual renewal date. It will explain how to renew certification and keep the monthly bill discount. Once in receipt of a USAC letter, customers must verify the information within 60 days or risk losing their Lifeline benefit for the next year.
“Even though USAC now administers the Lifeline program, we’re still your local service provider and can help you with the certification process,” said Deanna Vivion, SST business office manager. “We encourage you to come in and we’ll help you verify your information with USAC either over the phone or online.”
Complete Lifeline information can be found at www.lifelinesupport.org.
To recertify your household’s benefits for another year, Lifeline recipients must verify their personal information, confirm that the household still qualifies for the discount, and acknowledge and agree with the program’s rules.
Lifeline recipients may verify their information using one of three options.
- Call 1-855-332-3919 and follow the prompts.
- Go to www.LifelineRecertify.org and complete online form.
- Complete form enclosed with USAC letter and return via U.S. Mail to:
Federal Lifeline Program – Annual Certification
Consumer Service Response Center
PO Box 1428
Killeen, TX 76540
If you have questions about your Lifeline benefits, please call SST at 800.722.3450.
As of January 2017, customers must participate in at least one of the following programs to qualify for the Lifeline credit:
- Federal Public Housing Assistance (FPHA)
- Supplemental Security Income (SSI)
- Medicaid or SoonerCare
- Supplemental Nutrition Assistance Program (SNAP)
- Veterans or Survivors Pension Benefit
- Total household income at or below 135% of Federal Poverty Guidelines
- Bureau of Indian Affairs General Assistance
- Food Distribution Program on Indian Reservations (FDPIR)
- Head Start (income eligible only)
- Tribally-administered emporary Assistance for Needy Families (TTANF)