To report trouble with your internet connection or telephone line, call (918) 434-5392 in Salina, (918) 868-5392 in Kansas or 1 (800) 722-3450 if you live outside of those exchanges. If you’re calling between 8 am and 5 pm, Monday through Friday, your call will always be answered by a live SST customer service representative.
If calling after business hours, you will be connected to our after-hours message line. In general, troubles left on the message line will be handled as shown below. A cable cut, fiber cut, major storm or natural disaster may prevent SST from handling troubles as scheduled.
For messages left:
After 5 pm Monday – Friday
Trouble will be handled following business day.
Between 5 pm Friday and noon Saturday
Trouble will be handled Saturday.
Between noon Saturday and 8 am Monday
Trouble will be handled Monday.
SST makes every effort to promptly handle troubles.
Priority Internet Maintenance Plan Customers
Your extended weekend coverage hours provide that troubles called in before 5 pm Saturday or 5 pm Sunday will be handled the day you called in. For additional information on priority internet maintenance, click here.